Refund Policy
Last updated: April 2, 2026
1. No Refund Policy
All purchases made through the Shoptimity platform are final and non-refundable. By completing a purchase, you acknowledge and agree that no refunds will be issued under any circumstances, including but not limited to dissatisfaction with the product, change of mind, or failure to use the purchased license(s).
2. Pre-Purchase Evaluation
We encourage all prospective buyers to thoroughly evaluate our offerings before making a purchase. The following resources are available to help you make an informed decision:
- Product Descriptions: Detailed information about each plan, including features, domain slots, and pricing, is available on our pricing page.
- Theme Previews: Live demos and previews of our Shopify themes are available so you can assess compatibility with your store before purchasing.
- Customer Support: Our support team is available to answer any questions or address concerns prior to purchase.
3. Digital Product Nature
Shoptimity provides digital products in the form of software licenses for Shopify themes. Due to the nature of digital goods, once a license key is issued and access to the product is granted, the transaction is considered complete. Digital products cannot be "returned" in the traditional sense, and as such, all sales are final.
4. Chargebacks and Disputes
Filing a chargeback or payment dispute with your bank or payment provider in violation of this Refund Policy may result in immediate termination of your account and revocation of all associated licenses. We reserve the right to pursue any available legal remedies in such cases.
5. Exceptions
In the event of a technical billing error caused by our system, such as a duplicate charge, we will work with you to correct the error. Such corrections are limited to verifiable technical errors and do not constitute a refund of the product itself. To report a billing error, please contact us promptly with your order details.
6. Updates to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to this page. Your continued use of the Service after any modifications constitutes your acceptance of the revised policy. We encourage you to review this page periodically for updates.
7. Contact Us
If you have any questions about this Refund Policy or believe you have been charged in error, please contact us through our live chat, contact page or email us at support@shoptimity.com.