Refund Policy

1. No Refund Policy

All subscription payments made through the Shoptimity platform are final and non-refundable. By completing a purchase, you acknowledge and agree that no refunds will be issued for any reason, including but not limited to dissatisfaction with the product, change of mind, or partial use of the subscription period.

2. Subscription Cancellation

You may cancel your Shoptimity subscription at any time through your account dashboard. Upon cancellation, your subscription will remain active until the end of your current billing period, after which it will not renew. We do not provide prorated refunds for the remaining time in your billing cycle.

3. Pre-Purchase Evaluation

We encourage all prospective buyers to thoroughly evaluate our offerings before making a purchase. The following resources are available to help you make an informed decision:

• Free Forever Plan: We offer a Free Forever plan that allows you to evaluate Shoptimity's core features and theme quality at no cost before upgrading to Pro.
• Product Descriptions: Detailed information about each plan, including features, domain slots, and pricing, is available on our pricing page.
• Theme Previews: Live demos and previews of our Shopify themes are available so you can assess compatibility with your store before purchasing.
• Customer Support: Our support team is available to answer any questions or address concerns prior to purchase.

4. Digital Service Nature

Shoptimity provides a subscription-based digital service. Due to the immediate access granted to our premium templates, widgets, and features upon subscription, transactions are considered complete once access is provided. Digital products cannot be "returned" in the traditional sense, and as such, all sales are final.

5. Chargebacks and Disputes

Filing a chargeback or payment dispute with your bank or payment provider in violation of this Refund Policy may result in immediate termination of your account and revocation of all associated licenses. We reserve the right to pursue any available legal remedies in such cases.

6. Exceptions

In the event of a technical billing error caused by our system, such as a duplicate charge, we will work with you to correct the error. Such corrections are limited to verifiable technical errors and do not constitute a refund of the product itself. To report a billing error, please contact us promptly with your order details.

7. Updates to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to this page. Your continued use of the Service after any modifications constitutes your acceptance of the revised policy. We encourage you to review this page periodically for updates.

8. Contact Us

If you have any questions about this Refund Policy or believe you have been charged in error, please contact us through our live chat, contact page or email us at [email protected].