Question 1

How do I install Shoptimity on my store?

Accepted Answer

Installing Shoptimity is easy! Just click the 'Install' button in the Shopify App Store, follow the prompts to authorize the app, and you'll be guided through the setup process in your dashboard.

Question 2

Does Shoptimity support multiple languages?

Accepted Answer

Absolutely. Shoptimity is built with internationalization in mind and supports multiple languages to help you reach customers worldwide.

Question 3

How does Shoptimity handle customer data?

Accepted Answer

We take data privacy seriously. Shoptimity is GDPR and CCPA compliant. We only collect the necessary customer data required to send review requests and display reviews on your store. Your data is encrypted and stored securely.

Question 4

Can I customize the look of the review widgets?

Accepted Answer

Yes, you can! Our 'Theme Settings' and 'Widget' configuration pages allow you to change colors, fonts, and layouts to match your brand's unique style.

Question 5

Does Shoptimity support photo and video reviews?

Accepted Answer

Yes! High-quality social proof is essential. Customers can easily upload photos and videos directly from their mobile devices or desktop when submitting a review, which can then be displayed in premium galleries on your product pages.

Question 6

Can I automate review request emails?

Accepted Answer

Absolutely. You can set up automated email sequences that trigger after a customer makes a purchase. You can customize the timing, subject lines, and content of these emails to maximize your review collection rate.

Question 7

Can I offer discounts in exchange for reviews?

Accepted Answer

Yes, Shoptimity allows you to automatically generate and send unique discount codes to customers after they leave a review, incentivizing them to share their experience and come back for more purchases.

Question 8

How does it help with Google Search (SEO)?

Accepted Answer

Shoptimity automatically adds JSON-LD schema markup to your product pages. This helps search engines like Google display 'star ratings' in search results (Rich Snippets), which can significantly improve your click-through rate.

Question 9

Is there a Google Shopping integration?

Accepted Answer

Yes, our premium plans include a Google Shopping feed that syndicates your product reviews directly to your Google Shopping ads, helping you stand out from competitors and build trust before a click even happens.

Question 10

How do I contact support if I have issues?

Accepted Answer

You can reach our support team by emailing support@shoptimity.com or by using the 'Chat with us' button in the app dashboard.

Question 11

Can I migrate reviews from my current app?

Accepted Answer

Yes! We make migration painless. You can import your existing reviews via CSV from Judge.me, Loox, Yotpo, or the Shopify Reviews app. Our support team is also available to handle custom migrations for you for free.

Got questions?The Review App FAQ

General

Features

SEO & Growth

Support & Migration

Still have unanswered
questions?

Got questions?The Review App FAQ

General

Features

SEO & Growth

Support & Migration

Still have unanswered
questions?

Got questions?The Review App FAQ

General

How do I install Shoptimity on my store?

Does Shoptimity support multiple languages?

How does Shoptimity handle customer data?

Features

Can I customize the look of the review widgets?

Does Shoptimity support photo and video reviews?

Can I automate review request emails?

Can I offer discounts in exchange for reviews?

SEO & Growth

How does it help with Google Search (SEO)?

Is there a Google Shopping integration?

Support & Migration

How do I contact support if I have issues?

Can I migrate reviews from my current app?

Still have unanswered questions?

Got questions?The Review App FAQ

General

How do I install Shoptimity on my store?

Does Shoptimity support multiple languages?

How does Shoptimity handle customer data?

Features

Can I customize the look of the review widgets?

Does Shoptimity support photo and video reviews?

Can I automate review request emails?

Can I offer discounts in exchange for reviews?

SEO & Growth

How does it help with Google Search (SEO)?

Is there a Google Shopping integration?

Support & Migration

How do I contact support if I have issues?

Can I migrate reviews from my current app?

Still have unanswered questions?

Still have unanswered
questions?

Still have unanswered
questions?